“Every year, we host a Client Summit for health plan leaders from around the country who work with us. We always look for a speaker who can expand the way people think. Megan is authentic and credible without the arrogance that some “thought leaders” present.
Working with Megan was a breeze. We met to discuss the angle of her keynote and she presented excellent options. We decided to focus on trust since this is such an important topic for the health care industry. She asked all the right questions to make sure she understood her audience and at every touch point we had she was prepared and thoughtful. She met all deadlines and was highly responsive.
We received excellent feedback from our clients about Megan’s presentation at Client Summit. She walked people through an interactive exercise where they were able to rate their own websites for trust. It was creative and practical. Many commented they could bring these ideas back to their departments. Because we received such great feedback, we asked Megan to do a webinar with us that would be open to anyone. This resulted in an excellent lead generation effort for us from health plans we don’t currently work with who listened and are now engaged with my company.”
Heather Burton, VP Marketing, Healthsparq
“Megan was a major factor in the success of TForce’s CX Program kick off! We originally contacted Megan to participate in our 2018 National Meeting as a keynote speaker. She not only delivered a riveting keynote; she also helped us design, create and manage an agenda that quickly got us on the right path to make our CX vision a reality. Prior to our meeting, we spent several weeks with Megan creating an event that was focused on the principles of CX with a direct correlation to our brand. Megan’s excitement and enthusiasm was truly an inspiration for our organization!”
Adrienne Paskell, Customer Experience Director, TForce Final Mile
“I first became acquainted with Megan Burns at a national Customer Experience Summit in 2014. Megan was the keynote speaker at the summit, and it was the first time I had heard about customer experience transformation within the framework of behavioral science. I was riveted to my seat. Megan offered her audience an articulate, insightful, and memorable exploration of customer experience through a fresh lens. And, in subsequent venues in which I have had the privilege of hearing her speak, Megan has been consistently winsome and engaging.
After a recent event for customer experience professionals in Atlanta, the post-event survey comments were brimming with accolades: “Megan rocks!” “Megan Burn’s presentation was outstanding.” “Megan’s anecdotes were the highlight of the event!”
Mark Borst, Director of Client Experience, DeKalb Office
Megan designed and facilitated an eco-system mapping workshop that enabled our teams to better identify the people, processes, policies, and technologies that influence both internal and external customer interactions. Megan built an interactive and repeatable workshop that focused on achieving this long term goal through co-creation.
Her knowledge in both customer experience research and industry practice is beyond compare. Megan was a pleasure to work with in both designing and executing this program. She is a top notch facilitator who created a relatable and fun atmosphere that worked just as well for front line facing employees as it did for C-level executives. The exercises that the team performed inspired them to become very active in solving challenges in the customer experience outside of this one day workshop.
Kerrie Sullivan, Managing Director, Member Experience & Retention at AAA Club Alliance