Join Megan at CCW Vegas 2019 for a breakout session on overcoming hidden roadblocks to customer experience transformation. Use code 20CCW_MEGANBURNS for 20% off the event registration fee. Click the event name for a more detailed description of Megan’s session.
How Systems Drive Smiles at the World's Most Customer-Centric Companies
Eighty-one percent of business buyers say that the Customer Experience (CX) you provide is as important to them in their decision-making process as your products and services are. So are you managing CX like it matters that much? Most B2B companies aren't. In this session, CX pioneer Megan Burns will help you get started with a simple description of what's involved in CX management. She'll share stories and lessons learned from 13+ years of helping companies build CX programs where none existed, and offer tips on how to sell the importance of CX into the most data-intensive, process-oriented, or risk-averse cultures.
This quarterly event, the first of its kind, brings together two professional organizations - The Association for Talent Development (ATD) and the CXPA - each of which focuses on the two most critical aspects of the human side of business--hiring and training the right people, building a culture of empathy and trust, and ultimately delivering customer experiences that together shape the overall success of a business. Customer and employee experience transformation expert, Megan Burns, will lead us through an in-depth discussion on how the focus on employee experience along with learning and development practices ultimately drives the customer experiences that help organizations succeed. Join us in this special multidisciplinary event to learn how and where the employee experience, through learning and development, connects to and supports the ultimate customer experience.
Megan will be meeting with CX professionals in the utility industry for a discussion about the future of the customer experience profession. This event is for eSource clients only. If you’d like information about the event, email us and we can connect you to the right people there.
I'm thrilled to be attending the 5th annual WorkHuman event in Nashville, TN!
WorkHuman is a global movement of people, purpose, and passion dedicated to bringing more humanity to today’s modern workplace. It is a management practice underpinned by global research that shows how companies can drive a positive employee experience.
Globoforce pioneered the WorkHuman movement, and they celebrate with this annual event, as well as numerous regional events throughout the year. WorkHuman is a natural extension of their core promise – which is to help make work more human for millions of people and organizations worldwide.
On March 6-9, 2018 Megan spoke in Salt Lake City at Qualtrics’ X4 Summit, one of the world's largest Experience Management events, on how to create a Self-Governing CX Ecosystem.
Attendees had the opportunity to learn from and network with top leaders around customer, employee, product, and brand experience. They heard two days of mainstage keynotes including Lin Manuel Miranda, Arianna Huffington, and Angela Duckworth, author of the best-selling book Grit. There were 100+ breakouts, and 50+ expert-led workshops.
In this session, analyst and CX expert Megan Burns will lead a discussion about why CX transformation is so hard and how we can break the plateau in 2018. She'll bust common myths about human behavior that are holding CX programs back, and replace them with empirical research on topics like motivation, habits, emotion, and trust.
She'll lead a discussion about how research from these areas should inform our work on CX efforts and introduce new techniques that can push culture and CX transformation to a whole new level.
What's Not Changing: Universal Truths of Human Behavior
It's hard to keep up when expectations constantly change. But thankfully, everything never changes. Some aspects of the way customers think and behave are stable because they're hard-wired into the human brain. CX thought leader Megan Burns will close out this year's B-to-B CX Summit by sharing key insights about human nature from fields like neuro-psychology and behavioral economics. She'll explain what these empirically-proven principles mean for CX professionals and offer tips on how to use them to create a CX foundation that withstands whatever the future may bring.
For more information about the Walker B2B CX Summit and to register visit: https://www.walkercxsummit.com/
This latest event in our Conscious Conversations series will feature leaders from a diverse array of companies sharing stories about the ups and downs, the failures and the aha moments, that have shaped their approach to leadership. These stories will serve as food for thought to stimulate small group conversations about leadership experiences and challenges for conscious businesses.
- Megan Driscoll, PharmaLogics
- Larry Dossantos, 912 AutoCenter
- Andy Atkins, Bates Communications
- Angela Cavallaro, Next Jump
- Bob Scoville, President, Performance Talks, Inc.
Who we are
Members of the Boston chapter of Conscious Capitalism, a non-profit organization, are a diverse set of individuals who recognize the power of capitalism to improve the human condition and create enduring value for all stakeholders. We come from organizations large and small, at different stages of our careers, from CEO to student. We’re bound by our common curiosity about these ideas and the desire to create change in our organizations and in our society.
This event is brought to you with the special support of Impact Hub Boston.
From the www.consciouscapitalism.org website:
This event is designed for CEOs and their leadership teams, executives and entrepreneurs, the consultants and coaches who serve and support them, and anyone else interested in learning more about Conscious Capitalism. In addition to high-potency keynotes and meaningful opportunities to connect with other participants, the major focus of the event is hands on practicums designed to deepen your practice of Conscious Capitalism. Come prepared to build and strengthen friendships and foster collaborative relationships. This event will energize and activate you and your team!
For more information visit http://www.consciouscapitalism.org/engage/event/5114
Going to the ShopTalk 2017 conference in Las Vegas? I'll be there leading Customer Experience themed tours of the event's exhibit hall floor (aka vendor showcase) on Sunday and Monday evenings (1 tour per night). The goal of these tours is to give attendees a curated, efficient (1 hour max) and educational view of technology solutions and providers. We'll answer common questions like “What should I see on the exhibit hall floor?” or “What’s new this year?” Tech Tours are led by a select group of neutral Shoptalk partners (I'm one of them) who are experts in various areas of retail and e-commerce technology.
Only registered ShopTalk attendees can participate in these tours. For information on the conference itself and to register go to their website at: http://shoptalk.com/register.
I'll be staying for the whole event, so if you're in Vegas and want to catch up separately drop me a note.
Come meet with Conscious Capitalist CEO Dan Kenary in a small group setting and check out the brewery that, in 2012, was awarded the Boston Green Business Award by Mayor Thomas Menino in recognition of its environmentally friendly practices.
In 2014, Kenary himself demonstrated the stakeholder orientation tenant of Conscious Capitalism by positioning Harpoon Brewery to become an employee owned organization. (Click for More Info.)
He and the other employee-owners continue to operate as a Conscious business with practices like a cross functional Sustainability Committee that ensures every aspect of the business meets their sustainability standards and efforts to reduce energy use like motion activated lights, energy efficient chillers, and donating any excess grains to local farmers.
To register visit:
- 4:30 - 4:45 pm Welcome with Harpoon Brewery CEO Dan Kenary
- 4:45 - 5:45 pm Brewery Tour
- 5:45 - 6:30 pm Beer, Pretzels & Q&A
Join local CX colleagues for our monthly evening meet-up. Bring your CX topics for discussion. Because this one is right before Thanksgiving, we'll start the discussion with CX related items we're thankful for!
This event is part of an ongoing series of informal meet ups which rotate between east and west suburbs. The meet-ups are always scheduled for the 3rd Thursday each month. It’s a casual get-together for like-minded CX professionals where you get to meet local colleagues; members and non-members are welcome! No registration necessary—just show up and engage in conversation over refreshments and dinner.
Join us for a deeper dive into one of the four tenants of Conscious Capitalism - Conscious Leadership. Gather new insight and meet like-minded, socially conscious colleagues. Light appetizers and munchies will be provided. RSVP for this free event at: https://www.meetup.com/Conscious-Capitalism-Boston/events/232426297/
Join me for an informal, small-group discussion to learn about Conscious Capitalism, find out what's happening around Conscious Capitalism in greater Boston, and network with like-minded socially conscious professionals. There will be light appetizers served.
6:00 - 6:30 - Informal networking
6:30 - 6:45 - Welcome, Discussion Setup
6:45 - 7:45 - Group Conversation
7:45 - 8:00 - Wrap-Up, Key Takeaways, and Card Exchange (optional)
To celebrate CX Day 2016 I'll be moderating a panel of Customer Experience professionals as they share stories from the trenches. Panelists will come from across the spectrum of CX maturity. All CX and UX practitioners are invited to attend whether you're a CXPA member or not.
Megan will be part of an invitation-only live broadcast on the future of customer experience. This session is the third installment of the ThinkTank series from Adobe (http://adobethinktank.com/) and will take place as part of AdWeek 2016 in New York City.
Join Megan and other members of Conscious Capitalism Boston for a panel discussion about Shakti Leadership, which is the title and focus of a new book about the importance of balancing traditionally masculine and feminine qualities in business. Authors Nilima Bhat and Raj Sisodia will introduce concepts from their book, answer questions from the audience, and sign copies of the book for attendees. The event will take place on September 21 from 6 p.m. to 8 p.m. at The UMass Club, 1 Beacon Street (32nd Floor), Boston. The $25 registration includes a copy of the Shakti Leadsership book.
I'll be here networking with more than 30 other CX and UX pros at Continuum's beautiful new offices in the Seaport. This event does require advanced registration.