Business is human.

Does yours feel that way?

Customers and employees want the same thing - to feel valued for who they are, not just what they add to a company’s bottom line.

Megan Burns help leaders earn lasting loyalty, and the business success that comes with it, by building a culture of empathy and a world-class, human-centered experience.

 


Megan Burns: Speaker . Coach . Facilitator

 
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84% of customers say being treated like a person, not a number, is important to winning their business.
— Salesforce State of the Connected Customer Study, 2018

Who is Megan Burns?

Megan is an expert in customer-centricity, culture, and experience management, a veteran keynote speaker, and a trusted advisor to Fortune 500 executives. For 20 years, she has been helping companies grow by putting people at the center of their business. Megan’s training as a software engineer and love of behavioral science come together to form a unique style of speaking and coaching. She blends logic and emotion, science and stories, confidence and humility in a way that makes her a favorite with C-Suites, front line workers, and everyone in between.

Megan’s vision is a world where business and people thrive together. She’d love to hear your goals and how she can help you reach them.

 
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Speaking

Keynotes, breakouts, workshops, and webinars. Personalized service, tailored content, and an audience that comes away feeling engaged, informed, and armed with new tools to get results for themselves and their organization.

Facilitation

Leadership, steering committee, and planning meetings. Get people on the same page about priorities, align them around shared goals, and foster the collaboration you need to deliver an easy, seamless experience.

Coaching

Strategy, storytelling, and support. Paint a clear picture of where you’re going and why. Access expert guidance on the best way to change your own words, habits, and behavior to match the culture you’re trying to create.

As the burgeoning field of Customer Experience continues to gain momentum, Megan Burns truly stands out as a preeminent thought leader.
 
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I just wanted to reach out and say I LOVED your session about developing great CX programs. Your content was very easy to understand, inspiring, and very applicable across many different organizations. Also, I participated in competitive speaking for 8 years so my standards for “good speakers” is very high. You were one of the greatest I’ve ever seen!